Click here to turn music onClick here to switch to broadband
DestinationsShips and Cruise LinesFind A CruiseBest CruisesGroups & IncentivesLuxury CruisingHot Weekly DealsHelp
 
Home > Help/Customer Service > FAQs > Technical Concerns Email To A Friend
Email To A Friend
 
Frequently Asked Questions (FAQs)


 I am new to the internet. What should I know?
    
 How do I navigate the 7 Blue Seas site?
    
 Which Browsers work best?
    
 The website doesn't load completely, what should I do?
    
 What software programs do I need to fully enjoy this website? How do I get the programs I need?
    
 What is the difference between Windows Media and Real Media?
    
 What should I do if I'm having problems viewing this web site through AOL?
    
 what is JavaScript? How do I enable JavaScript?
    
 What are cookies? Does 7 Blue Seas use cookies?
    
 How do I enable cookies?
    
 My system responds slowly when images or videos are displayed. What can I do?
    
 What should I do if I am having troubles viewing this web site with MAC OS?
    
 What do I do if the website doesn't look right? (Monitor size and resolution)
    
 How do I speed up the web site? (change from broadband to narrowband)
    
 How do I turn the music on/ off?
    
 How do I sign up for the newsletter? Why should I sign up for the newsletter?
    
 How do I unsubscribe for the newsletter?
    


 I am new to the internet. What should I know?
    
      
      The Internet is a worldwide network of thousands of computer networks and computer services. It allows user-to-user communication and the transfer of data files from one computer to another computer on the network. People from all over the globe can do business, share information, and get to know each.

When you're visiting for the first time, it helps to learn a few phrases:

The World Wide Web is a system for presenting and linking the information that is dispersed across the Internet. It organizes Internet information into a series of interconnected pages also called sites.A Web browser is a software program that helps you navigate through the Web. Popular browsers include Netscape Navigator and Microsoft Internet Explorer. URL is the abbreviation for Uniform Resource Locator, which is the address of a Web site or page. To go to the Web page you want, just type the URL in the box titled "Location" or "Address" near the top of the Web browser on your screen. A Link connects you from one Web page to another. You move your cursor onto the arrow or graphic, click on it, and you will be automatically linked to the page you desired.
Back to the Top
 
 How do I navigate the 7 Blue Seas site?
    
      
      To get around in our site easily, you should know a few easy steps:
  • To get back to a Web page you just visited, simply click the "Back" icon on your Web browser navigation bar. To go back to the page before that, click "Back" again, and so on.
  • You can also use the “Bread Crumbs” to go back to where you came from.
  • Bread Crumbs are the linked items that you see at the top of the page, just under the “Destinations” link. They keep track of where you are within the structure of the site. For example, if you are on the “Juneau: Port Overview” page, you will see:

    1 Home > 2 Destinations > 3 Alaska > 4 Inside Passage > 5 Juneau

    From left to right:

    1 “Home” is the homepage of the SevenBlueSeas site. You can click on this link to return to the first page of the site.

    2 “Destinations” is a link to the Destinations map page.

    3 “Alaska” will return you to the region page.

    4 “Inside Passage” is the subregion page.

    5 “Juneau: Port Overview”, the last item in the list, is the indication that you are on the Juneau port overview page.

  • Beyond the breadcrumbs, you can use the navigation at the top of each page to visit general sections of the site- from cruise destinations to tips and tidbits on Cruising with Kids. Keep in mind, whenever you want to go back to the homepage, just click on the 7BS logo at the top of each page.
  • Top Nav

  • The navigation on the right allows you move fluidly within each of the general sections. For instance, you can use it to quickly glance at all of the articles written for First Time Cruisers.
    Right Nav
  • The footer navigation is located at the bottom of each page. Use the footer navigation to explore our corporate information, like our Legal & Policy Policies. Also within this navigation is the “Site Map.” Use it to locate specific categories of the site, like the different sub-regions for the Caribbean.
    Footer
  • And of course the easiest way to navigate the site is through the links located within the center of each page. If you’re not sure if an image or clip of text is clickable — roll over it with your mouse. If your mouse cursor changes from a “pointer” to a “hand,” you’ll know immediately you’ve hit a link.
Back to the Top
 
 Which Browsers work best?
    
      
      You should have a fairly recent version of the browser that you’re using. We recommend Netscape 4.75 and Internet Explorer 5.5 as the minimum browser configuration. Since there are many problems reported with Netscape 6 and Internet Explorer 6, we currently do not support these browsers.

Follow these steps to find out what version browser you’re using:

Netscape:

  1. Open your Netscape browser and select Help from the menu bar.
  2. Then select About Communicator, a new window will open and display the Version. You should have version 4.7 or greater.

Internet Explorer:

  1. Open your Internet Explorer browser and select Help from the menu bar.
  2. Then select About Internet Explorer from the drop down list.
  3. A new window will open and display the Version. You should have version 5.5 or greater.
The latest versions can be downloaded here:

Microsoft Internet Explorer 5.5 Service Pack 2
http://www.microsoft.com/windows/ie/downloads/recommended/ie55sp2/default.asp

Netscape 4.75
http://home.netscape.com/browsers/4/index.html?cp=dowpod4x

Back to the Top
 
 The website doesn't load completely, what should I do?
    
      
      Each time you visit a web page, your computer caches as much of the page as it can to your local hard drive so that the next time you visit the page it will not have to reload the same items over again. This has the effect of speeding up your web page load time. Your computer will therefore look first to your temporary internet files (cache) for a local copy of the page to be loaded. If it finds it on your hard drive, it will load it from there instead of pulling the information down from the internet again. Unfortunately, these temporary internet files (cache) can become damaged or outdated over time.

Here are some general tips:

  • Try reloading the page using your browser’s reload button.
  • Use your browser’s back button and then re-click the button or link.
  • Check your Internet Connection to make sure you are still connected.
  • If you are having repeated problems with the same web page each time you try to load it, you should empty your temporary internet files (cache).
    • IE Users: In your browser click Tools. In the Temporary Internet Files section, click on the Delete Files... button. You may want to close your browser and reopen it, to insure that the cache has been cleared.
    • Netscape Users: In your browser click Edit | Preferences. Then click on the “+” next to Advanced. Click on Cache. Click Clear Memory Cache and Clear Disk Cache. You may want to close your browser and reopen it, to insure that the cache has been cleared.
Back to the Top
 
 What software programs do I need to fully enjoy this website? How do I get the programs I need?
    
      
      We strongly recommend that you have the latest version of Macromedia Flash in order to enjoy this site to its fullest.

You can get the latest version from Macromedia’s web site:

Macromedia Flash Player
http://www.macromedia.com/downloads

You’ll also need to download and install one of these players to watch our videos. They can be downloaded for free from the companies’ websites:

Windows Media Player
http://www.windowsmedia.com/download

Real Player
We DO NOT support the RealOne Player. It is still beta software and has caused many problems in tests on our computers. Instead, we recommend that you download the last known “good” version, which is RealPlayer8, and can be found here:
http://www.real.com/player/8/index.html?src=020109r1choice_c2
(Half way down the page, click on the “Real Player Basic” text link. It will take you to the free player.)

Back to the Top
 
 What is the difference between Windows Media and Real Media?
    
      
      Windows Media and Real Media are the names of the formats that play videos. Windows Media files are played by the Windows Media Player, and subsequently, Real Media files are played by the Real Media Player. Either player will allow your web browser to display streaming videos. At this time, there is not a consensus opinion on which player delivers higher quality videos.
Back to the Top
 
 What should I do if I'm having problems viewing this web site through AOL?
    
      
      Most likely, your AOL browser is compressing the images on our site. Image compression loads the images faster, but it sacrifices quality. To change this feature:
  1. Select Preferences from "My AOL" on your menu bar.
  2. Choose “Web Preferences”
  3. De-select the check box near "Use Compressed Images."
Back to the Top
 
 what is JavaScript? How do I enable JavaScript?
    
      
      JavaScript is a computer language we use to allow our web pages to be interactive, and display “dynamic” content. As a result, you will always see the most up-to-date information displayed, at any given time. So in our site, the descriptions of a cruise are static, whereas the sailing dates of the cruise are dynamic — because they are prone to change. JavaScript allows our site to have this feature and others like it.

Most likely, you’re browser is enabled for JavaScript. However, if you need to enable JavaScript, simply follow the directions below:

Much of our site requires the use of a technology called JavaScript. Browsers are installed with JavaScript already enabled. If you have disabled JavaScript for any reason, follow these instructions to enable JavaScript again:

Internet Explorer for Windows

  1. From the Tools menu, click Internet Options.
  2. Click the Security tab.
  3. Click the Custom Level… button.
  4. Within the Settings window, scroll to the Scripting section and click Enable under Active Scripting and Scripting for Java applets, then click OK.
  5. Click OK to finish. JavaScript is now enabled.
Internet Explorer for Mac
  1. From the Edit menu, click Preferences.
  2. Click the Web Content bullet under Web Browser.
  3. In the Active Content section, click Enable Scripting.
  4. Click OK to finish. JavaScript is now enabled.
Netscape (Windows and Mac)
  1. From the Edit menu, click Preferences.
  2. Scroll down to Advanced and select the boxes next to Enable Java and Enable JavaScript.
  3. Click OK to finish. JavaScript is now enabled
Back to the Top
 
 What are cookies? Does 7 Blue Seas use cookies?
    
      
      A cookie is simply a bit of code that consists of a text-only string that gets entered into the memory of a browser. This string contains the domain, path, lifetime, and value of a variable that a website sets. If the lifetime of this variable is longer than the time the user spends at that site, then this string is saved to file for future reference.

We use cookies to provide you with personalized information and identify your preferences. We respect your privacy (http://www.7blueseas.com/help/privacy_policy.asp) and so we do not pass any sensitive information in a cookie.

This site will work without accepting cookies, but you may notice a slower response time when visiting our site and you’ll miss out on a lot of personalized functionality.

Back to the Top
 
 How do I enable cookies?
    
      
      To enable cookies, follow the instructions below for the browser version you are using.

Microsoft Internet Explorer 5.x

  1. Select Internet Options from the Tools menu.
  2. Click on the Security tab.
  3. Click Custom Level button.
  4. Scroll down to the Cookies section.
  5. Set Allow cookies that are stored on your computer to Enable.
  6. Set Allow per-session cookies to Enable.
  7. Click OK.
Netscape Communicator 4.x
  1. Select Preferences from the Edit menu.
  2. Find the Cookies section in the Advanced category.
  3. Select Accept all cookies (or Enable all cookies).
  4. Click OK.
Back to the Top
 
 My system responds slowly when images or videos are displayed. What can I do?
    
      
      Website access speed depends on a number of factors, some of which are not under our direct control. If a page from our site is loading slowly, it could be caused by a number of factors, including your modem speed, the amount of traffic supported by your Internet Service Provider, or packet errors in the telephone network. Check your modem, and try to access the site at another time. If the problem persists, contact your Internet Service Provider.

Here are some general tips to speed things up:

  • Close all applications except the browser you're using.
  • Keep only one browser window open at a time.
  • Surf the Web during low-traffic times, like in the evenings or on Saturdays.
  • Some browsers are faster than others. Experiment with different browsers to find a faster one.
  • Allocate more memory to your browser.
  • Use a higher-speed modem.
Back to the Top
 
 What should I do if I am having troubles viewing this web site with MAC OS?
    
      
      Internet Explorer (IE) Users:

Our site is best viewed with Internet Explorer 5 for Mac, as it provides full support for the published Internet content standards. To see what version browser you’re using, click here.

If you need the latest version of the IE browser, you can download it here:
http://www.microsoft.com/mac/products/ie/ie_default.asp?navindex=s7

For questions regarding Internet Explorer 4.5 for Mac:
http://www.microsoft.com/mac/support/mysupport.asp?
lu=4&supURL=ie/iemac/faq/default.asp

Or for questions regarding Internet Explorer 5:
http://www.microsoft.com/mac/products/ie/5/faq/default.asp

Netscape Users: Our site is best viewed with the Netscape Communicator for Mac.

Netscape 4.76.
http://home.netscape.com/download/archive/client_archive47x.html#4.76%20English

Back to the Top
 
 What do I do if the website doesn't look right? (Monitor size and resolution)
    
      
      For optimum viewing of 7BlueSeas.com’s multimedia features, you should set your screen size settings to 800x600. To change your settings, follow these instructions.

If you’d like to change the resolution of your monitor, follow the steps below

(A quick note: Remember, whenever you change the resolution of your monitor your screen will temporarily turn off. Don’t be alarmed, your monitor will turn back on. It usually takes about 5-10 seconds.)

For Windows 95/98 Users:

  1. Right-Click on your desktop.
  2. Click “Properties”
  3. Click the “Settings” tab
  4. Move the “Slider Control” to adjust your screen resolution.
  5. Click the “Apply” button in the lower right.
Mac users:
  1. From the Apple icon at the top left of the screen select “Control Panels”.
  2. Select “Monitor and Sounds.”
  3. Select the “Monitor” icon at top.
  4. Under resolution, select 832x 624.
  5. Close “Monitor and Sounds” box by clicking on the little box in the upper left of screen.
Back to the Top
 
 How do I speed up the web site? (change from broadband to narrowband)
    
      
      You can switch from our broadband or dial up versions of our site by moving your mouse to the upper right portion of the screen. Narrowband is a faster version of the site, but less interactive. Broadband has features such as videos and moving images that you won’t see in the Narrowband version. To switch versions, click on the button titled, either “Switch to Broadband” Switch to Broadband or “Switch to Narrowband” Switch to Narrowband.
Back to the Top
 
 How do I turn the music on/ off?
    
      
      You can turn the music on or off by moving your mouse to the upper right portion of the screen. Click on the button titled, “Turn Music On” Turn Music On or “Turn Music Off” Turn Music Off to switch the music on or off.
Back to the Top
 
 How do I sign up for the newsletter? Why should I sign up for the newsletter?
    
      
      You can sign up for the newsletter by entering your e-mail address into the blue box in the upper right-hand corner of any page and clicking the “Join” button.

Newsletter Signup

Signing up for the newsletter allows us to send you our “Hot Sales” newsletter, with the latest and lowest deals available.

Back to the Top
 
 How do I unsubscribe for the newsletter?
    
      
      When you receive any newsletter from 7 Blue Seas, there is a hyperlink titled “unsubscribe”. Clicking on this will take you to a page where you can cancel your subscription.
Back to the Top